Refund policy

All items at The Drop Shop are made to order (print-on-demand). Because each piece is printed specifically for you, we do not accept returns or exchanges for sizing issues, change of mind, or buyer's remorse.

Defective or Damaged Items

If your item arrives damaged, misprinted, or defective, we will replace it at no cost. Email us at hello@thedropshop.com within 7 days of delivery with your order number and a clear photo of the issue. We'll get a replacement out immediately.

Lost Packages

If your package shows as delivered but you haven't received it, contact us within 7 days. We'll work with the carrier to resolve it.

Cancellations

Orders can be cancelled within 12 hours of placement. After that, production has started and cancellations are not possible.

Questions? Email hello@thedropshop.com — we respond within 24–48 hours.